• © Copyright 2025 The biscuiterie

• Website by ML Design

Terms & Conditions

Refunds for booking cancellations

In the event of a cancellation by the client any money paid for the hire of our van is refundable in full up to 8 days prior to a booking date.

In the event of a cancellation by the client 8 days (or less) prior to a booking date a refund of any monies paid but not including the initial deposit is refundable.

In the event of a cancellation by us (The biscuiterie) any monies paid will be refunded.

Our website address is: https://thebiscuiterie.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When you use our contact form you may opt-in to include your name. We collect your email address strictly for correspondence purposes only. We do not pass your email address to any third party.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Any shopping cart contents are stored as an encrypted cookie for 2 days.

Cookies currently set

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Analytics used on this website collect anonymous visitor data. No personal data is collected.

Who we share your data with.

We share anonymous visitor data with Google Analytics for our marketing purposes.

When making a purchase on our website we share a customer's email address, billing address and delivery address details with Paypal. When entering payment details with Paypal, no credit card details are stored and no details from Paypal are shared with any third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For users who purchase items on our website, we store the personal information they provide at the checkout (not credit card details) for 6 years after which time it is deleted.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact Information

If you have any concerns about your privacy on our website please contact us by one of the methods below.
Email - matthew@thebiscuiterie.co.uk
Phone - 07826 542745